Speakers
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Kamal Arifin bin A. Rahman
Qualification(s) :
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Master of Business Administration from the University of Athens, Ohio, United States
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Bachelor of Science in Electrical Engineering from the University of Texas at El Paso (UTEP), United States
Working Experience :
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Kamal Arifin held more than 33 years of diverse experience within TNB encompassing roles such as Special Officer in the offices of the TNB Chairman, Senior Vice President, Chief Operating Officer of Malaysia Transformer Manufacturing, State General Manager (Negeri Sembilan) for TNB Distribution and Head of Customer Services (Johor) for Retail Division.
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Before his elevation to the position of Chief Retail Officer, he was the Head of Centralised Operations and Centre of Excellence in the Retail Division.
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As Chief Retail Officer, Kamal Arifin is at the forefront of TNB’s ambitious journey to become a leading Retail company of the future. His responsibilities include driving the growth of TNB’s new retail business, which extends beyond the core focus on kilowatt-hours to encompass new products and services. Additionally, he is committed to enhancing customer experience through the expansion of TNB’s digital services.
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08-Oct-2024SUMMIT STREAM 1, LEVEL 1A, NOVEL 1Panel Discussion: Empowering Customers - Behavioural Insights to Digital Enablement
Host Ministry
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Host Utility
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2024 Sponsors & Partners
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Supporting Agencies
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Official Utility Partner
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Malaysia Partner
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Energy Partner
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Silver Sponsors
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Associate Sponsor
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In Collaboration with:
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